Is your product not working as it should? Report the defect with the form at the bottom of this page. We review your request and arrange repair or replacement if it is covered by the warranty.
What does the warranty cover?
You get a 2-year warranty from the day of delivery. On every COZO PC this is a full warranty. The warranty covers manufacturing and material defects.
What is not covered by the warranty?
- Damage caused by incorrect use
- Damage caused by a fall or impact
- Damage caused by liquid
What does an RMA cost?
| Result of the inspection | Cost |
|---|---|
| Defect covered by the warranty | Free: repair or replacement, return label and shipping back to you |
| We delivered the wrong product | Free |
| No defect found | €20 for inspection and shipping |
| Defect or damage caused by use | €20 for inspection and shipping, plus a repair if you choose one |
If we have to charge something, you first get an email with what we found, with photos if that helps. Then you decide: you pay €20 through the payment link in the email and we send the product back, or you ask for a repair quote. We send the product back as soon as the payment has arrived.
How an RMA works
- 1Report the defect with the form below. Describe the problem as precisely as possible. You get a confirmation email: reply to it and attach your invoice or photos of the defect (or send them to contact@thecozo.be).
- 2Receive your return label by email. COZO pays the shipping costs; we refund them if you shipped it yourself.
- 3Pack the product well, preferably in the original packaging and with all accessories, and take it to a drop-off point.
- 4We review your request and email you the result.
- 5Repair or replacement. If it is covered by the warranty, we repair or replace the product. If that is not possible, we refund you.
Sending in a PC or storage? Make a backup of your files first.
Legal guarantee in the EU
LEGAL
GUARANTEE
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
europa.eu/youreurope/guaranteesWhat to do
if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.