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- Track your order: the status of your order and the tracking of your parcel.
- Shipping & delivery: a standard order is usually ready to ship within 1 to 2 working days, an assembled PC (assembled and powered on by COZO before shipping) usually within 5 to 7 working days.
- Returns: you have a 14-day cooling-off period, except on an assembled PC.
- Warranty & RMA: report a defect and read the RMA terms.
- Frequently asked questions: answers to the questions we get most often.
Good to know
COZO is an online shop without a physical store. Collection is not possible: we ship every order with bpost, DPD and UPS, in Belgium, the Netherlands, Luxembourg, France and Germany. You can reach us by email and through the form on this page.
You upgrade a PC at the time of purchase in the PC Builder, where you choose the components you want. After delivery we do not offer a separate upgrade service.