Shipping & delivery

When your order leaves and what shipping costs.

We ship every order with bpost, DPD and UPS. How fast your parcel leaves and what you pay depends on what you order and where you live.

When is my order ready to ship?

Type of orderUsually ready to ship within
Standard order1 to 2 working days
Assembled PC (via the PC Builder)5 to 7 working days

An assembled PC takes longer because it is only assembled and powered on by COZO before shipping, to your choices, after you order.

Where do we deliver?

We deliver in Belgium, the Netherlands, Luxembourg, France and Germany. As soon as your parcel is on its way, you receive a tracking link. You can also follow the status of your order on Track your order.

How much does shipping cost?

DestinationShipping costs
Belgium, orders from €100Free
Belgium, orders under €100€20
Netherlands, Luxembourg, France, Germany€30

You see the exact shipping costs in your cart, before you pay.

Collection

COZO is an online shop without a physical store. Collection is therefore not possible: we ship every order.

Did your parcel arrive damaged or is something not right? Let us know via contact@thecozo.be with your order number.

Can’t find the answer?

Send us a message with your question. If you have an order number, please include it. We usually reply within 24 hours.

Fast dispatchUsually shipped within 1 to 2 working days for standard orders

2-year warrantyEvery product comes with the 2-year legal warranty.

Secure paymentYou pay over a secure, encrypted connection.

European wholesalersOriginal products with an EU warranty, bought from European wholesalers.