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Ordering and prices
How much does a good gaming PC cost at COZO?
The price depends on the components you choose. Prices of components such as RAM and graphics cards change daily, so we do not work with fixed price ranges. In the PC Builder you see today’s price for your choices.
Can I build my own PC on the website?
Yes. In the PC Builder you choose between Intel and AMD and put your system together step by step. The configurator only suggests components that are compatible with each other.
What is an assembled PC?
An assembled PC is a PC you put together yourself in the PC Builder. It is only assembled by COZO, to your choices, after you order: COZO routes the cables neatly, applies thermal paste, sets up the BIOS (for example XMP or EXPO) and powers the PC on before shipping. That is why an assembled PC is usually ready to ship within 5 to 7 working days.
What is the difference between a gaming PC and a workstation?
A gaming PC is built for high frame rates and graphics performance. A workstation is built for 3D rendering, video editing and CAD, with the focus on stability, many processor cores and ECC memory.
Shipping and delivery
How soon is my order ready to ship?
A standard order is usually ready to ship within 1 to 2 working days. An assembled PC from the PC Builder, assembled and powered on by COZO before shipping, is usually ready to ship within 5 to 7 working days.
Where do you deliver?
We deliver in Belgium, the Netherlands, Luxembourg, France and Germany. We ship with bpost, DPD and UPS, and you get a tracking link as soon as your parcel is on its way.
How much does shipping cost?
In Belgium shipping is free from €100; below that you pay €20. For delivery to neighbouring countries you pay €30 shipping. You see the exact shipping costs of your order in your cart, before you pay.
Can I collect my order?
No. COZO has no physical store. We ship every order with bpost, DPD and UPS.
Warranty, returns and upgrades
What warranty do I get?
You get a 2-year warranty. On every COZO PC this is a full warranty.
What do I do if my PC is faulty within the warranty?
Request a return with the form on Returns and choose “The product is defective or damaged (warranty)”. After receipt we review your request and arrange repair or replacement. How we handle a warranty claim and what it costs is explained on Warranty & RMA.
Can I return an order?
As a consumer you have a 14-day cooling-off period; this does not apply to a business purchase with a VAT number. An assembled PC, which you put together yourself in the PC Builder, cannot be returned because it is made to order: you choose the parts and COZO assembles them for you. If it has a defect, the 2-year legal warranty applies. If you withdraw, the cost of sending it back is yours, and we only deduct a real, demonstrable loss in value if you used the product more than needed to assess it. How to register a return is explained on Returns.
Can I have my PC upgraded later?
You choose upgrades at the time of purchase in the PC Builder. We do not offer an upgrade service for a PC you have already received.
Contact
How can I reach you?
Via contact@thecozo.be or the contact form. We usually reply within 24 hours. You can also call or WhatsApp us on +32 456 99 27 77, Monday to Saturday, 08:00 to 17:30.