COZOCart

Track your order

Your order number is in your confirmation email. Use the email address you ordered with.

All fields are required, except those marked “(optional)”.

Tracking

As soon as your parcel leaves, we email you the bpost, DPD or UPS tracking link. You also find that link here, with the status of your order.

How your order progresses

  1. 1OrderedStatus “Pending payment”: we have your order, but no payment yet.
  2. 2PaidStatus “Processing”: your payment has arrived and we are preparing your order.
  3. 3ShippedStatus “Completed”: your parcel is on its way. You get the tracking link by email.

If your order shows “Cancelled”, it will not go ahead. If you have already paid, we refund the amount.

Do you have an account?

Log in and see all your orders in My account.

Something not right with your order? Email us via contact@thecozo.be with your order number.

Can’t find the answer?

Send us a message with your question. If you have an order number, please include it. We usually reply within 24 hours.

Send a messageFrequently asked questions

Fast dispatchUsually shipped within 1 to 2 working days for standard orders

2-year warrantyEvery product comes with the 2-year legal warranty.

Secure paymentYou pay over a secure, encrypted connection.

European wholesalersOriginal products with an EU warranty, bought from European wholesalers.