Not happy with your purchase? As a consumer you can return it within 14 days of receipt. You do not have to give a reason.
What can you return?
Separate components, peripherals and our ready-made systems can be returned within 14 days of the day you received them. The product must come back in new condition, preferably in the original packaging and with all accessories.
Withdraw from the contract
Want to withdraw? Click the button, enter your name, order number and email address, then confirm. You get an acknowledgement by email straight away, with the date and time.
Model withdrawal form
You may also use this model form. You do not have to: the button above or a clear email works just as well. Print the form or copy the text, fill it in and send it to contact@thecozo.be.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To COZO, Maaldreef 25, 9320 Nieuwerkerken (Aalst), Belgium (Postal address only, no physical shop and no collection), company number (KBO) 1032.422.864, contact@thecozo.be, +32 456 99 27 77:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
What can you not return?
- An assembled PC. That is a PC you put together yourself in the PC Builder. It is made to order: you choose the parts yourself and COZO assembles them for you, with neatly routed cables, thermal paste and BIOS and XMP settings, and powers the PC on. That is why this PC has no right of withdrawal. If it has a defect, you have the 2-year legal warranty.
- A business purchase (with a VAT number). The right of withdrawal only applies to consumers. If a product bought for business use is defective, it is still covered by the warranty.
- Software and licences whose seal or packaging you have opened, or that you have already activated.
Used or damaged?
You may unpack and inspect a product as you would in a shop. If you have used it more than that, or it is damaged, we deduct the loss in value from your refund. If the product arrived defective, the warranty applies.
Something wrong with your assembled PC? A defect is covered by the 2-year warranty: use the form on Warranty & RMA and attach your invoice or photos.
Withdrawal or warranty?
- Withdrawal: you have changed your mind and send the product back within your cooling-off period. The cost of sending it back is yours.
- Warranty: your product is defective or damaged. Then choose “defective or damaged” in the form. How we handle a warranty claim is explained on Warranty & RMA.
How to return
- 1Request your return with the form below and choose the reason that fits best. For a withdrawal, do this within 14 days of receipt. You get a confirmation by email.
- 2Receive your return label. We email you a return label.
- 3Pack the product well, preferably in the original packaging and with all accessories.
- 4Take the parcel to a drop-off point within 14 days of your request. For a withdrawal, the cost of sending it back is yours.
Request a return
Refund
We refund the purchase amount and the original standard shipping costs within 14 days of your request, using the same payment method you used. We may wait with the refund until we have received the product back. If you only send back part of your order, we do not refund the original shipping costs. If you chose a more expensive shipping option when ordering, we only refund the cost of standard shipping.
We check every return
After receipt we check every returned product. We email you the result, even if everything is in order.
You may inspect and try out a product as you would in a shop. If you use it more than needed to understand its nature and how it works, we may charge for loss in value. That is never a fixed percentage: we only deduct the actual loss in value caused by that extra use, in an amount we can show. In the email we explain what we found.
Was the defect already there on delivery? Then we treat it as a warranty claim.
Send your return with tracking and keep the proof of shipment until your refund has arrived.